Case Management is a collaborative client driven strategy for the provision of quality health and supportive services through the effective and efficient use of resources in order to support the clients' achievement of his/her rehabilitation goals.

The Role of the Medical Case Manager is to address the following: 

• Coordinate activities of medical professionals, community agents, funding sources, client and family for the goal of achieving maximum functional outcomes.
• Facilitate inpatient, outpatient, and home services as well as medical evaluations and environmental modifications as needed.
• Assist in securing funding for medical equipment, supplies, medications and services in a cost effective manner.
• Provide information to the client to help facilitate timely and appropriate treatment.
• Guide client to self directed care, self-advocacy and decision making to the degree possible.
• Maintain a professional rapport and open communication with all members of the team so that the care plan can be discussed objectively, problems identified and adjustments made as needed.
• Make adjustments in the care plan to promote better outcomes, if the plan is static or regressive.
• Coordinate the care plan and disease course with an established critical pathway to determine variances.
• Prepares reports in compliance with provincial, federal and ministry requirements.